Your success is our mission. We built our brand on providing access to the world’s finest genetics, and we stand behind every product we sell. We want you to feel 100% confident in your purchase.
That is why we offer a simple, fair Grower’s Guarantee.
If you are not satisfied with your purchase for any reason, we will make it right.
Although we cannot legally accept returns on agricultural products, we offer a simple replacement program. In most cases, we will credit your account with loyalty points for the full value of the product.
The best part: You can use these points to select any item from our entire catalog as a replacement.
To make this possible, we kindly request that you cover the standard shipping and handling costs for your new replacement order.
We created this guarantee program to solve the single biggest problem in the online seed industry: trust. In a market where some sellers are unreliable, we want you to know that we are your partners.
Our founder, James Bean, has spent over a decade building relationships with the world’s most elite breeders to ensure we have unmatched genetics. This guarantee is our way of backing up that claim.
Our goal isn’t just to sell you seeds. It’s to provide you with the foundation for a successful, rewarding harvest. This program ensures that you can try our elite, authentic genetics with zero risk.
We want you to succeed the first time, every time. While our guarantee is here to protect you, grower error is the most common reason for germination failure.
Before you start, we highly recommend reading our expert guide:
How To Germinate Cannabis Seeds: An In-Depth Guide
This guide covers common beginner mistakes such as improper watering, incorrect temperature, and poor handling. Following these steps gives you the best chance of success.
It covers your satisfaction with the product. This includes non-germination, dud seeds, or any genetic issue where the product does not meet expectations.
We provide store credit for the full value of the product. We simply ask that you cover shipping costs so we can keep this program sustainable for all customers.
After submitting the form, requests are reviewed within 24–48 business hours. Once approved, points are added immediately and confirmed by email.
No problem. Submit the form and our team will create an account for you and apply your credit.
Yes. It applies to every seed we sell, including clearance items and auctions.
Due to regulations on agricultural products, we cannot accept returns. Loyalty credit is the fastest and simplest way to provide a replacement.
This guarantee is a good-faith commitment to protect you if something goes wrong. It is not meant to be abused.
To keep things fair, we use a simple 3-strikes guideline. If we see excessive replacement requests (more than three within five orders), we may reach out to help assess your grow setup.
This policy is flexible and takes order volume into account. Larger customers are evaluated differently.
In rare cases of clear abuse, we reserve the right to restrict future replacements or suspend accounts.
This ensures we can continue supporting the majority of growers while keeping the program strong and fair.